Returns & Exchanges Policy

We do everything possible to ensure that you are completely satisfied with our products. Our authentication process guarantees that all products delivered to you are of the highest quality. Upon delivery, it is the responsibility of the customer to confirm that the product ordered is correct and in good condition, including checking the expiry date.

Eligibility for Return

We may provide a product replacement only under the following conditions:

★ Product received is defective
★ Product received is not the one ordered
★ The received item is past its expiry date

Conditions for Return

If you are not fully satisfied with your purchase due to any of the above reasons, you may return the product for an exchange subject to the following conditions:

★ Items MUST be returned in their original packaging, untampered, and in an unused state
★ A valid original receipt included in your package must be provided
★ Items should be returned within 48 hours from the time of purchase

If the product does not meet the above conditions, we will be unable to offer an exchange.

Non-Eligible Returns

We will not be able to accept your return if:

★ You simply change your mind
★ You purchased the wrong item by mistake

How to Request a Return

To request a return, please email us your order details, including the reason for your request, or call +254 113 970 121.

Processing Replacements

All replacements will be processed within 24 hours of receiving your request.

Thank you for choosing Skarlet Enterprise.